Technical Advisor, COE 6 - Amphion Controls
Forfar, Angus, United Kingdom
Job Description
About the Role
As a Technical Advisor within our Centre of Excellence (COE 6 – Amphion Controls), you will act as a key escalation point for complex technical challenges, supporting both internal teams and global customers. This role plays a critical part in ensuring continuity of expert knowledge, maintaining high-quality remote diagnostics, and supporting the growing installed base of drilling systems.
You will work in a high-impact, fast-paced environment where analytical thinking, technical depth, and collaboration are essential to success.
Key Responsibilities
* Provide advanced technical support and act as escalation point for complex issues related to Amphion control systems
* Perform in-depth technical analysis, troubleshooting, and root cause investigations
* Support global technical teams and customers with remote diagnostics and issue resolution
* Analyze product performance trends and contribute to continuous improvement initiatives
* Collaborate with engineering teams on design improvements and reliability enhancements
* Prepare technical reports, recommendations, and documentation
Additional Responsibilities
* Support training and competency development of technical teams
* Contribute to product feedback loops and performance evaluations
* Coordinate with internal and external stakeholders to resolve critical issues
* Participate in customer meetings and provide expert technical guidance
* Ensure compliance with company standards, quality systems, and HSE policies
Qualifications & Skills
* Technical diploma or equivalent experience in electrical engineering or related field
* Proven experience in technical support, field service, field engineering, or similar roles
* Strong ability to read and interpret electrical, mechanical, and technical documentation
* Proven experience in troubleshooting, technical analysis, and report writing
* Ability to handle complex, multi-disciplinary technical challenges
* Experience working in global or cross-functional environments
Desired Qualifications
* Experience with drilling systems (Amphion preferred, PLC knowledge acceptable)
* Familiarity with NOV systems, tools, or product lines
* Exposure to product reliability, diagnostics, or failure analysis
* Knowledge of enterprise systems (e.g., Oracle, Glovia or similar)
Soft Skills
* Strong analytical and problem-solving mindset
* Excellent communication skills with the ability to explain complex technical topics
* Proactive and solution-oriented approach
* Ability to prioritise and work effectively in a high-pressure environment
* Collaborative mindset with strong stakeholder management skills
* Strong organisational and reporting capabilities
Benefits
* Opportunity to work on advanced drilling technologies and complex technical challenges
* Exposure to global projects and cross-functional collaboration
* Structured onboarding program with dedicated buddy support
* Access to internal training and knowledge-sharing platforms
* Possibility for internal mobility across a global organization
* Collaborative and supportive team environment focused on continuous improvement
* Private Medical Insurance
* Employee Assistance Programme (EAP)
* Pension Plan
* Income Protection
* Life Assurance
* Partner Life Assurance
* Critical Illness Cover
* Cycle to Work Scheme
* Travel Insurance
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