12 Month Fixed-Term Contract Opportunity
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Job Summary
Working within the Investment Operations area of the European Investment Financial Services which provides professional Investment Services to multiple clients in respect to Assets Under Administration. The primary purpose of this role is to contribute to the above objective by supporting an Investment Supervisor and assisting in the oversight of their Operational Team as required to provide consistent professional quality services to clients in line with benchmarks per service level agreements, internal policies and external regulations. Services provided include Asset Servicing functions, Valuation, settlement, Unit Pricing, Investment systems support etc. Success in the job will be evidenced by contributions to day to day operational performance and KPI’s (e.g. Timely Publication of Unit Prices, minimal business errors / Losses etc) as well as contributions to Continuous Process Improvement. The results of the team are measured using a balanced scorecard and individual objectives and performance are captured in a Personal Development Plan.
What You’ll Do
* Assist in the oversight of the daily operation of the team by coordinating and reviewing daily Investment operational tasks and key controls as required to deliver consistent quality services in line with benchmarks as per Service Level Agreements.
* Help to develop and maintain effective training programme (e.g. procedure notes, workshops, induction programmes) and provide training to others within the team.
* Monitor and report on the effectiveness and efficiency of the overall process, implement continuous process improvements, and contribute to projects to meet customer needs and company objectives.
* Ensure controls are maintained and documentation kept up to date in line with internal and external policy/requirements (e.g. ICOFR).
* Prepare and report key performance indicators to measure the effectiveness of the team and ensure service standards are met.
* Perform daily Investment operational tasks as required to deliver consistent quality services in line with benchmarks as per Service Level Agreements.
* Contribute to departmental objectives, provide leadership and promote a positive working environment.
* Pro‑actively prevent, identify and resolve issues and errors, assist other team members with problem‑solving and issue management, and report and escalating issues and risks as appropriate.
Who You Are
* 3+ years relevant experience.
* Basic accounting knowledge.
* Accuracy and attention to detail.
* Excellent communication skills.
* Excellent customer service ethic.
* Team working and motivating.
* Good problem‑solving and issue‑management skills.
* Ability to effectively train team members at levels.
* Excellent system skills.
* Managing tasks to meet deadlines.
* Ability to discuss detailed and technical issues with senior investment personnel with confidence.
* Solid numeracy.
* Ability to work collaboratively and adjust to fluctuating work volumes, including delegation when required.
* Ability to work independently, proactively using initiative and demonstrating commitment to getting the job done and taking personal responsibility.
Benefits
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with income protection, private medical insurance, and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
Flexible Working
We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
Diversity and Inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus.
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