Customer Quality Specialist - Join Our Team! 🌟
Are you passionate about quality, customer satisfaction, and problem‑solving? Our client in Redditch, Worcestershire is looking for a Customer Quality Specialist to support customer concerns, complete quality inspections, and maintain high standards across the business.
If you have experience in manufacturing, understand quality processes, and enjoy working with both data and customers, this role could be perfect for you!
✨ Key Responsibilities
Build trust and maintain strong relationships with customers 🤝
Investigate and resolve customer issues using root cause analysis
Support implementation of corrective and preventive actions
Conduct internal audits related to customer concerns
Carry out ISIR inspections and support PPAP documentation
Provide quality feedback to manufacturing and engineering teams
Monitor and maintain quality KPIs and reports 📊
Analyze data to identify trends and potential issues
📍 Role Details
Location: Redditch, Worcestershire
Hours: 39 hours per week
Contract Type: Temp to Perm
Positions Available: 1
🎯 Essential Skills & Experience
Manufacturing & Quality Experience:
Experience working in a manufacturing environment (automotive advantageous)
Knowledge of quality inspection processes, materials, or components
Understanding of non‑conformances, containment, and corrective actions
Familiarity with PPAP, ISIR, or general quality documentation
Ability to interpret engineering drawings (advantageous)
Experience using basic inspection tools (e.g., verniers, micrometers)
Administrative & Technical Skills:
Accurate data entry and document control
Comfortable compiling reports and maintaining records
Strong Microsoft Office skills (Excel for data, Word for reports)
Ability to follow structured processes and standards
Competencies:
Strong analytical and problem‑solving ability 🔍
Excellent communication skills (written and verbal)
High attention to detail and accuracy
Able to work independently and collaboratively
Proactive, organised, and able to prioritise work effectively
Personal Attributes:
Takes ownership from start to finish
Confident decision‑maker with a practical mindset
Conscientious, reliable, and resourceful
Thrives in fast‑paced environments with multiple demands 🕒
🌈 Why Join?
Work in a supportive and engaging environment
Make a real impact on customer quality and business improvements
Access ongoing training and development
Be part of exciting projects in a growing organisation
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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