Job Description
Client Success Manager - Active Insight
Remote (UK) - Ideal Location West Midlands
c£32,000 + Bonus
We are looking for a Client Success Manager who’s passionate about helping people and businesses thrive.
At our core, we believe in unlocking more value, every day. Our CX platforms empower our partners with insights that drive action, but it’s our people who make the real difference. If you love building relationships, finding solutions, and turning clients into raving fans — you’ll fit right in.
What You’ll Do
As our next Client Success Manager, you’ll:
1. Lead the onboarding and success journey for a diverse client base across the health, fitness, and wellness industry.
2. Build strong, genuine relationships — becoming your clients’ go-to partner and biggest cheerleader.
3. Turn insights and data into meaningful recommendations that help clients grow.
4. Anticipate client needs and identify opportunities before they ask.
5. Partner with product, sales, and support to represent client feedback and shape future improvements.
6. Measure success using key metrics (usage, onboarding time to value, NPS, renewals).
7. Celebrate client wins — because success deserves recognition.