Customer Experience Manager - East Midlands - up to £62k Are you passionate about delivering exceptional customer experiences? Do you thrive on building strong relationships and driving service excellence? My client is looking for a dynamic Customer Experience Manager to lead their customer engagement strategy and ensure every interaction leaves a lasting impression. What You’ll Be Doing: Championing the customer journey across all touchpoints, identifying opportunities for improvement and innovation. Leading and mentoring a team to deliver outstanding service and support. Collaborating with cross-functional teams to ensure customer feedback drives continuous improvement. Developing and implementing customer experience strategies aligned with business goals. Monitoring key metrics and reporting on customer satisfaction, retention, and engagement. What We’re Looking For: Proven experience in a customer experience, service, or engagement role. Strong leadership and communication skills. A data-driven mindset with the ability to translate insights into action. Passion for customer advocacy and problem-solving. Experience with CRM systems and customer feedback tools is a plus. Why Join Us? A supportive and inclusive culture that values innovation and collaboration. Opportunities for professional growth and development. Flexible working arrangements. Competitive salary and benefits package. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4731371