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Company Description
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.
Job Description
We are currently recruiting for a Guest Services Host to join our team in the Glasgow offices of a client in the financial services industry.
Working in a small team, the successful candidate will be the first point of contact for all queries. They will also work closely with the firm’s staff, as well as other service partners, to provide the best possible level of customer service.
The Guest Services Host will convey a friendly, welcoming attitude, ensuring no request is too big and no detail is too small, while remaining security conscious. They will know when to be discreet and when to go the extra mile to anticipate guests’ needs.
This role involves all aspects of reception and facilities services, including desk and meeting room bookings, locker allocation, and maintenance. Flexibility and an open-minded approach are essential due to the evolving business environment.
Additionally, the Guest Services Host will be the first point of contact for IT and AV assistance, troubleshooting technical issues confidently as a “super user”.
Hours: 40 hours per week, Monday to Friday, 8am-5pm or 9am-6pm
Salary: £26,208
Qualifications
We seek a friendly, passionate candidate with a strong service orientation and attention to detail. The candidate should be proactive, organized, and possess excellent communication skills, with a proven track record in customer service.
Experience with setting up and using Audio Visual and IT equipment for meetings and video calls is desirable.
Additional Information
What’s in it for you?
* Excellent holiday allowance
* Pension contributions
* Life insurance
* Enhanced annual leave
* Recommend a Friend Bonus Scheme
* Thank you voucher scheme
* 24-hour personal helpline for counselling & information services
* Access to discounts and benefits platform
* Training Academy for development opportunities
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Design, Art/Creative, and Information Technology
* Hospitality industry
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Location: Glasgow, Scotland, United Kingdom
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