One Stop • Braintree - Coldnailhurst Avenue, CM7 5PZ • Apply by 31-May-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
1. Knowing your customers and serving them with passion and pride, providing great natural service.
2. Encouraging customers to give feedback on their shopping experience through completing the ‘Have Your Say’ survey.
3. Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
4. Applying the training received to ensure safe working practices.
5. Participating in seasonal, community, and charity events to create an inclusive atmosphere.
6. Being knowledgeable about store performance and understanding your role in delivering profit.
7. Living our values, making everyone feel welcome, and following policies.
8. Ensuring accurate clocking in and out at the start and end of shifts.
9. Maintaining safety for yourself, colleagues, and customers by following security procedures and wearing safety equipment where available.
10. Following the Think 25 policy when serving age-restricted products.
11. Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
12. Keeping the store clean, tidy, and organized, ensuring aisles are clear.
13. Potentially managing the shift in the absence of the Shift Leader and Store Manager.
14. Following all training to ensure safety and legal compliance.
15. If the store has a Post Office Local, responsibilities will include managing daily operations of the post office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements to accommodate different life circumstances. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and additional services like Post Office, cash machines, and vending solutions. We are a subsidiary of Tesco, operating independently from our support centre in Brownhills, Walsall.
We are proud to be accredited as a Disability Leader Level 3 and committed to inclusive recruitment. For accessibility support, please click here.
Please Note
Applicants must be above school leaver age. Check your local school leaver age here.
Colleague Benefits
* Colleague discounts on shopping and services
* Additional benefits including pension, life assurance, private medical insurance, and flexible working options
#J-18808-Ljbffr