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* Oversee all aspects of the rooms division, including Front Office and Housekeeping
* Ensure smooth daily operations and uphold Hilton’s renowned service standards
* Collaborate with catering teams to enhance food & beverage revenue and quality
* Lead the Revenue team to meet performance targets
* Partner with Sales and Business Development to create strategic promotions
* Analyse market trends and prepare rolling forecasts
* Identify new business opportunities and monitor yield
Team Management
* Recruit, train, and develop hotel staff
* Foster a culture of excellence aligned with Hilton and company values
* Conduct regular team communications and performance reviews
Guest Experience & Quality Assurance
* Monitor guest satisfaction and implement service improvements
* Ensure brand standards are consistently met
* Manage departmental budgets and cost controls
* Support succession planning and staff development
Compliance & Systems
* Ensure adherence to Hilton and Venue policies and health & safety regulations
* Maintain proficiency in Hilton systems and HHonors programme compliance
* Support cross-departmental operations as needed
Job Description
What You’ll Be Responsible For
Operational Leadership
* Oversee all aspects of the rooms division, including Front Office and Housekeeping
* Ensure smooth daily operations and uphold Hilton’s renowned service standards
* Collaborate with catering teams to enhance food & beverage revenue and quality
Revenue & Strategy
* Lead the Revenue team to meet performance targets
* Partner with Sales and Business Development to create strategic promotions
* Analyse market trends and prepare rolling forecasts
* Identify new business opportunities and monitor yield
Team Management
* Recruit, train, and develop hotel staff
* Foster a culture of excellence aligned with Hilton and company values
* Conduct regular team communications and performance reviews
Guest Experience & Quality Assurance
* Monitor guest satisfaction and implement service improvements
* Ensure brand standards are consistently met
* Manage departmental budgets and cost controls
* Support succession planning and staff development
Compliance & Systems
* Ensure adherence to Hilton and Venue policies and health & safety regulations
* Maintain proficiency in Hilton systems and HHonors programme compliance
* Support cross-departmental operations as needed
Qualifications
Who We’re Looking For
Key Attributes & Experience
* Proven leadership skills and ability to inspire teams
* Minimum 3 years’ experience in Front Office or Commercial hotel roles
* Strong stakeholder management and operational focus
* Hilton brand experience is a plus
Technical & Operational Competence
* Proficiency in Hilton systems (OnQ PMS, OnQ R&I, GROW)
* Strong planning and organisational skills
* Financial acumen and strategic mindset
* Data-driven decision-making
Personal Qualities
* Excellent communicator and team motivator
* Resilient, accountable, and calm under pressure
* Adaptable to changing operational needs
* Committed to continuous improvement
Additional Information
Why Join Us?
* Be part of a landmark venue with a vibrantoffering
* Lead a team in a supportive and growth-focused environment
* Enjoy competitive salary and benefits
* Make a real impact in a high-profile role
Ready to take the next step in your career?
Apply today and help us deliver exceptional experiences at the Coventry Building Society Arena.
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