Desktop Support Engineer Role Providing Technical assistance to users. Installation, Upgrade and troubleshoot any hardware and software systems.
Key responsibilities
Providing support for Desktop/Laptop
Build and Configuration of PC
Win-10 Desktop and Laptop Build Refurbishment, OS Installation, Application installation via SCCM, Active Directory Management.
CMDB Management
Providing Desktop Support and addressing tickets for Deployment related issues and requests.
Hand hold customer in installation of any applications, 1st Level of support
Troubleshooting and resolving users desktop/laptop/tablets issues remotely
Identification, troubleshooting and resolution of various services running on Windows Operating system
Management of End to End Infrastructure for all PCs, Core Applications and management of these devices using the in-place backend infrastructure
Antivirus Management
Image and Patch management,
Providing support for operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.
Troubleshooting O365 related issues
Should work effectively with relevant teams to investigate and resolve technical issues, and communicate progress with stakeholders across the business.
Participate in BAU Operational support and Projects delivery work as instructed by the Line Manager.
Maintain up to date system installation and configuration documentation, as well as related processes and procedures.
Perform periodic audit and determine the operating effectiveness of the information security controls
Physically moving the devices from build location to users desk and set up OR dispatch area of courier the devices to users home/other offices.
Help creating technical documentation, reporting and manuals
Key Skills/Knowledge:
Extensive knowledge of Desktop and Laptop Hardware and Software Management
Hand-on experience with Windows, Tablets Device configuration and troubleshooting
Working knowledge of O365 Products and Services
Knowledge on Device Security and Antivirus Programs
Should have ability to perform remote troubleshooting and guiding the users
Should have good customer oriented attitude
Require good problem solving skills
Should have excellent communication skills
Experience required:
Proven experience in Desktop Site and Remote Support Role
Extensive knowledge of Desktop and Laptop Hardware and Software Management
Hand-on experience with Windows, Tablets Device configuration and troubleshooting
Working knowledge of O365 Products and Services
Knowledge on Device Security and Antivirus Programs
Should have ability to perform remote troubleshooting and guiding the users
Should have good customer oriented attitude
Require good problem solving skills
Should have excellent communication skills
* Free services are subject to limitations
#J-18808-Ljbffr