Overview
Due to continued expansion, we are looking for a Quality Assurance Officer to join our Bangor team. Are you passionate about delivering high-quality care and ensuring the wellbeing of clients? We are seeking a dedicated and compassionate individual to join our Bangor/Newtownards team as a Quality Assurance Officer. Covering Bangor and the surrounding areas, you will report to our Optimum Care office in Newtownards. This role is an integral part of our Quality and Governance Monitoring framework, helping to ensure the high standards we set are consistently upheld and positively reflected in our clients’ experience.
The Role:
* Is driven and is passionate about the care that vulnerable people receive in their own homes.
* Is proactive and can prioritise effectively, working on their own initiative and problem solving.
* Excels in communicating in verbal, written and electronic formats.
* Is positive, friendly and professional.
* Is flexible with regard to working hours.
* Can self-manage their time and workload to assure targets are reached.
* Will effectively promote and instil the values of the Company within the team you are a part of leading and ensure confidentiality within all aspects of work.
Responsibilities
* Ensuring a high standard of service is being delivered and all statutory requirements are met.
* Reporting any client care issues in relation to health and safety and assist with resolution.
* Providing care to clients when required.
* Training and development of staff, including supporting new staff in the successful completion of their probationary period and encouraging career development within the Company.
* Liaising with clients and families and attending client reviews as required.
* Monitoring the required standard of care being delivered in the community.
* Rotational on-call duty when the office is closed (including bank holidays).
* Completion of records to the required standard.
* Office cover when required.
* Attend weekly update meetings with the Co-Ordinator.
* Comply with company policies and procedures and legislative guidelines.
* Maintain NISCC registration.
Minimum Requirements / Qualifications
* Minimum of 1 year of domiciliary care experience.
* Enhanced Access NI clearance.
* Full driver’s license and access to a car and car insurance in connection with business.
* Applicants must live within a 10 mile radius of Head Office due to the on call nature of this role.
* NISCC registered.
* Availability between the hours of business (7am – 11pm approx.).
* NVQ Level 2 in Care.
* Supervisory Experience.
* ICT Experience.
Equal Opportunities / Policy
Optimum Care is an Equal Opportunities Employer.
The Company operates a No Smoking Policy
Application Process
Please note: Applicants within the last 6 months need not reapply. A satisfactory Enhanced Access NI check will be required for this post. The Optimum Care Group of companies has a policy on the secure handling, use, storage and retention of disclosure information. Copies of these documents along with the Access NI Code of Practice are available upon request by contacting the HR Department. If successful, the company may require certain pre-employment checks and disclosures.
We are delighted you want to be part of our team. Please fill in the short form below and one of our team will be in touch.
Important Notices
Access NI Disclosure Consent (Required) – I agree to the Access NI Disclosure information. I understand that an Enhanced Access NI Disclosure costs £32 and that the company may pay this cost on my behalf and deduct from wages if successful. I understand and accept other recruitment and disclosure terms as described in the original posting.
GDPR Privacy Notice – By submitting your application, you confirm that you have read and understood the GDPR Privacy Notice for Job Applicants and consent to processing of your data for recruitment and, if successful, employment.
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