Connecting talent with opportunities in IT and Digital for a leading medical technology organisation
The Vacancy
Are you an experienced leader with a passion for driving innovation and delivering exceptional hardware engineering services? Do you want to shape the future of healthcare technology and make a real impact on customer experience? If so, this could be the perfect opportunity for you.
We’re looking for a dynamic Head of Hardware Engineering Delivery to join Optum UK. Reporting to the Group Delivery & Deployment Director, you’ll lead strategy and planning for engineering services, oversee a large national field team, and work closely with third‑party partners to deliver seamless hybrid solutions. This is a unique opportunity to influence business results and customer success while shaping future services and markets.
What you’ll do
As Head of Hardware Engineering Delivery, you’ll own the end‑to‑end delivery lifecycle for hardware services and lead a high‑performing team to achieve operational excellence.
Key responsibilities include:
* Leading and developing a national Hardware Engineering team of approximately 55 professionals.
* Driving strategy for hardware engineering services to meet revenue targets and customer needs.
* Overseeing service delivery, supplier management, and operational performance.
* Ensuring compliance with certification standards, audits, and risk mitigation.
* Managing KPIs, SLAs, and reporting on service performance and improvement opportunities.
* Championing innovation through process automation and adoption of emerging technologies.
* Building strong customer communities and acting as the voice of the customer.
* Collaborating with cross‑functional teams including Product, Marketing, Support, Delivery and Sales.
* Managing a multi‑million‑pound budget and resource planning.
* Promoting a culture of empowerment, accountability, and continuous improvement.
Who you’ll be
You’ll be a strategic and technically skilled leader with a proven track record in hardware engineering delivery and service management. You’ll thrive in a fast‑paced environment and have the ability to inspire and develop high‑performing teams.
We’re looking for someone with:
* Experience leading a nationally based hardware engineering team.
* Strong technical knowledge of hardware products and services, including x86 technologies (Dell, Fujitsu, HPE) and associated technologies (Networking, Storage, Printers).
* 5+ years’ experience in service management/delivery roles.
* Expertise in resource and utilisation planning, process improvement and automation.
* Commercial and financial awareness, including managing multi‑million‑pound budgets.
* Excellent communication and stakeholder management skills.
* Ability to work under pressure and deliver against short‑ and long‑term objectives.
* Experience in hardware product lifecycle management (beneficial).
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Software Development, Computer and Network Security, and Medical Practices
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