Senior Outsourcing Analyst – Governance
We are partnering with a leading global payments organisation to hire a Senior Analyst / Manager within their outsourcing governance and service oversight function. This role sits at the heart of a centralised governance team, supporting regulated entities in meeting outsourcing, operational resilience and third‑party risk requirements. You’ll act as a key point of contact for a specific entity, ensuring governance frameworks are effectively implemented and maintained.
Key Responsibilities
Outsourcing Governance & Risk Oversight
* Support oversight of outsourcing policies and regulatory compliance
* Contribute to third‑party risk assessments and classifications
* Monitor SLA/KPI performance and escalates issues where required
Intercompany Agreement (ICA) Lifecycle
* Coordinate end‑to‑end ICA lifecycle activities (new agreements, amendments, renewals)
* Work closely with Legal, Risk, Finance and Tax stakeholders
* Ensure strong governance, documentation and audit traceability
Stakeholder & Relationship Management
* Act as the primary point of contact for the assigned entity
* Support service reviews, issue resolution and escalation management
* Engage with senior stakeholders across business and governance functions
Monitoring, Assurance & Reporting
* Track performance metrics and support incident/SLA reporting
* Maintain documentation for audit and regulatory readiness
* Support third‑party assurance reviews and evidence gathering
Data & Governance Reporting
* Ensure accuracy of service and ICA data in governance systems
* Contribute to reporting dashboards and process improvements
About You
* Experience in outsourcing governance, third‑party risk (TPRM), operational risk or compliance
* Background in a regulated environment (e.g., financial services, fintech, consulting)
* Strong understanding of vendor/out‑sourcing frameworks and controls
* Exposure to SLA/KPI monitoring and service governance
* Proven ability to manage cross‑functional stakeholders
* Highly organised with strong documentation and governance discipline
Job Title: Senior Outsourcing Analyst
Location: London, UK
Job Type: Contract to Hire
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