Personal Assistant to Director - Policy Directorate
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Overview
In this role, you will support the Director of IPD as part of their busy private office. Carefully managing their time, through flexible diary organising and administrative support is fundamental to ensuring they can be an effective leader and decision maker. Key to this is building an understanding of the Director’s role and priorities to be able to understand the importance of meetings the Director is invited to. In doing so, you’ll be at the heart of important policy and strategy work and gain insight into the way key decisions are made, and the policy and design issues affecting HMRC and, more broadly, government departments across Whitehall.
The IPD private office is a small and friendly team that works flexibly and supports one another to deliver objectives. The work is high profile, fast‑paced, and carries a significant degree of ambiguity and complexity. You will need to be someone who can thrive on that way of working. In exchange, you will be trusted and empowered to help shape your own role so as best to provide the support needed.
The Private Office is critical to the smooth running of the Director’s teams. You will need to be able to plan, coordinate and prioritise the time of the Director, supporting her and ensuring the resources available to her are used effectively as she leads her teams through their challenging work. You will have first‑class organisational skills, plus the ability to build working relationships across a range of colleagues, including senior officials in both HMRC and HM Treasury and their private offices.
Base pay range
To learn more click apply before 7/11/25 - 11:55pm
25 days holiday + Flex/Hybrid working from East Kilbride
Civil Service Benefits + More
Person Specification
* Diary management for the Director – including organising meetings with senior colleagues in other business areas, HM Treasury and external stakeholders; identifying appropriate deputies and supports; proactive forward planning; ensuring that the Director’s time is used effectively and priorities met.
* Inbox management for the Director – supporting the Director’s Private Secretaries in triaging and flagging incoming mail; ensuring papers are filed and available for meetings.
* Some routine HR tasks on behalf of the Director; travel arrangements and expenses for the Director.
* Day‑to‑day business support for IPD, record keeping and budget management.
* Other ad‑hoc support tasks as they arise, such as covering for the Assistant Private Secretary when required.
* Strong organisational skills.
* Sound judgement and ability to understand the Director’s priorities.
* Proactive ability to plan, coordinate and prioritise your own and Director’s time.
* Ability to work flexibly at pace in an ambiguous and changing environment, responding quickly and appropriately to instructions given verbally or in writing.
* Confidence and effectiveness in communicating with a wide range of colleagues and stakeholders and building good working relationships.
Transitional Sites
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it’s important to note that these are not long‑term sites for HMRC; we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
* Waterview Park, Washington – moving to Pilgrims Quarter, Newcastle
* Benton Park View, Newcastle – moving to Pilgrims Quarter, Newcastle
Behaviours
We’ll assess you against these behaviours during the selection process:
* Delivering at Pace
* Making Effective Decisions
Salary and Pension
Alongside your salary of £29,475, HM Revenue and Customs contributes £8,538 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Benefits
* Pension – We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
* Family friendly policies.
* Personal support.
* Coaching and development.
How to Apply
As part of the application process, you will be asked to provide the following:
* A name‑blind CV including your job history and previous experiences. Your CV should focus on experience that is recent and relevant to the Person Specification part of the advert.
* A 500‑word personal statement which should demonstrate how you meet the Essential Criteria using examples with impacts and outcomes.
Interview Process
Interviews will take place via video link. You will be assessed on behaviour, experience and strength‑based questions, and will also be asked to demonstrate your suitability for the role through a scenario‑style question relevant to this role.
Eligibility
Please check that you are eligible to apply for this role before submitting your application.
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