Overview
Service Delivery Manager IT, M365, ServiceNow, Hybrid (4d/w London)
This is a permanent Service Delivery Manager opportunity with a leading London-based tech organisation.
Responsibilities
* Oversee IT operations and a small Support & Infrastructure team (around 10 staff)
* Create and manage SLA, KPIs, OLAs; ITIL compliant
* Strong M365, SharePoint, Cloud (Azure & AWS), and ServiceNow experience
* Stakeholder and third-party management; manage relationships and SLAs with 3rd party suppliers and internal teams
* CyberSecurity awareness and compliance; IT and Software Asset Management
* Lead and collaborate with internal teams and vendors
* Desirable: Prince2, ITIL v4+ certifications; any M&A experience
Qualifications
* Proven commercial track record as a Service Delivery Manager in complex IT environments
* Infrastructure, M365, ServiceNow, ITIL
* Team and vendor management; SLAs, KPIs, RFI, OLAs
* CyberSecurity, Compliance/Data protection; SharePoint
* Cloud (Azure & AWS)
* Desirable: ITIL, Prince2, MS certifications; Hands-on technical background
Role details
Hybrid role starting with 4 days a week in central London, reducing to 3 days after 3 months; remaining time remote.
Location: London (office-based on-site required 4 days per week at start; day can vary)
How to apply
PLEASE READ BEFORE APPLYING: Ensure your location is clear on your CV/application. Applications without location may be rejected. Do not call the switchboard; due to high volume a consultant will contact you if suitable.
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