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We are looking for an experienced Account Manager to provide day to day client servicing to our mid-large UK corporate clients, ensuring that business is retained and developed through the provision of excellent client service.
Key responsibilities include:
* Provide day to day servicing of a client’s insurance programme and support to the Account Executives and New Business Executives in the overall servicing of client's policies and retention and development of the business.
* Placement of insurances for clients in accordance with Lockton strategy.
* Effectively manage all renewals and adjustments in a timely and professional manner to ensure completion by the due date.
* Obtain quotations both for new and renewal business.
* Accurate preparation of client and market documentation.
* Check policy documentation for accuracy prior to issue to the client.
* Provide policy documentation in accordance with regulations and in line with Lockton procedures.
* Deal effectively (and to the satisfaction of the client and the market) with queries, including but not limited to changes in cover and risk.
* Provide prompt and accurate resolution of accounts queries.
* Identify the risk exposures and advise on insurance and risk management solutions in consultation with the Account Executive/Partner.
* Provision of management information as required.
* Manage and co-ordinate global insurance programmes and liaise with our network worldwide, if applicable.
You should have the following experience:
* Experience in handling and broking risks on behalf of UK Corporate clients, ideally gained from a broking environment
* Excellent communication skills, and ability to build effective and positive relationships, and communicate both informally and in formal situations
* Commercially astute – able to quickly interpret commercial challenges and driven to find solutions for our clients
* Proficient in preparation of broking presentations that accurately reflect the cover required and meet the clients' requirements
* Ability to prepare and interpret claims experiences and analysis including claims triangulations and the impact of deductibles and cover variations
* Drive to continue to develop, with a work ethic of continual improvement and excellent service
* Ability to prioritise, manage time and ensure that deadlines are met without compromising quality.
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