Overview
Portsmouth Water are looking for a Customer Services Advisor to join the team. We are passionate about delivering exceptional levels of Customer Service and are looking for candidates who share this desire. The role involves serving customers over the phone and in writing, responding to requests such as customer moves, processing payments and billing queries. The successful individual will always work in line with our values of Excellence, Future Focus and Integrity.
If successful in your application, you will be joining a forward-thinking team which places the customer at the heart of everything we do. You will have the opportunity to get involved in wider business activities, such as volunteering at community events, helping at the annual science fair and raising money for WaterAid. You will have the opportunity to influence and shape our service offering to customers and develop your own personal skills.
What will you be doing?
* Use CRM system to process inbound customer contact which could be received via phone, email, letter, customer portal, live chat or any other channels the business makes available to customers
* Resolving queries at first point of contact
* Data entry accuracy of customer details, recording of complaints, account changes
* Processing of some reporting credit lists, old bank details etc
* Processing technician job results ensuring customer is kept up to date and account updated as required
* Managing tariffs Social Tariff and WaterSure
* Listening to customers, understanding their needs and providing tailored solutions
* Undertaking administration tasks
Skills, Qualifications & Competencies
* A passion for delivering excellent customer service
* A positive attitude with a passion for helping others
* Strong problem-solving skills and attention to detail
* An excellent communicator
* Ability to work under pressure and multitask
* Confident using Microsoft Office
* Experience of working in a call centre environment
* Experience of working in a busy customer facing environment
We recognise people want to work in a variety of different ways, and that’s why we’re happy to consider flexible working arrangements. Please feel free to talk to us at interview about the flexibility you may be looking for.
Please note, we may close this advert early if we receive a high volume of applications so we encourage you to apply as soon as possible to avoid missing out.
We’re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society. Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK.
Due to the high volume of applications we may receive, we’re unable to respond to every applicant individually. If your application is of interest, we’ll usually be in touch within 4 weeks of receiving it.
What can Portsmouth Water offer you?
Portsmouth Water believes in rewarding our people. Here’s a taste of what’s waiting when you join the team:
* Holidays Made Better – 25 days of annual leave, plus bank holidays
* A Pension That Works for You – generous pension scheme, contributing up to 15%
* Performance Pays Off – non-contractual bonus of up to 6% of basic salary
* Family Comes First – enhanced maternity, paternity and adoption leave and pay
* Peace of Mind, Always – life assurance scheme with a 4x salary lump sum
* Comprehensive Wellbeing Support – mental health and wellbeing advice 24/7 and Virtual GP service
* PW Perks Treat Yourself! – exclusive discounts plus benefits like:
o Electric Vehicle Scheme (after 1 year)
o Cycle to Work Scheme
o Health Cash Plan
o and more
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Utilities
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