This job application is restricted to applicants in the UK only.
Responsive Repairs Planning Team Leader
Hours – 35 hours per week, working 8am to 4.00pm, with one hour for lunch each day
Location – Office Based, Memorial House, Coalville, Leicestershire
Salary - £30,294 - £33,660 annum
We are seeking an experienced Planning Team Leader to join our Reactive Repairs Planning Team at emh. In this role, you will lead the planning and development of our Reactive Repairs service, ensuring that emh delivers a cost-effective solution while providing value for money and an excellent customer experience.
As the Reactive Planning Team Leader, you will oversee all aspects of the reactive repairs function. Your primary responsibility is to ensure that our customers throughout the East Midlands receive excellent service from both our Internal Maintenance Teams and external contractors.
We’re aiming to grow the services delivered internally, so you should have a forward-thinking approach, and an awareness of best practice in the sector. We have a data-driven service and you should have an analytical eye with experience of interpreting and manipulating data, and producing reports.
You will demonstrate excellent communication and interpersonal skills while working closely with other stakeholders across the business, including our Housing and Finance teams.
As an experienced people leader, you will be responsible for motivating and guiding the team to foster a culture of trust and performance based on results. You will directly manage the responsive repairs planners to ensure the best possible outcomes and service for our customers.
Our Values
Our Values are important to us at emh and we’re looking for a manager who can live our values, and help embed them into the services we deliver. Our values are: Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits
Our package for this role includes:
* 39 days annual leave (including statutory days), increasing to 44 days with length of service.
* Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
* Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
* A wide range of training and development opportunities (we are an Investors in People accredited organisation)
* Company Sick Pay (increasing with length of service to six months full pay, six months half pay).
* A hybrid working approach with opportunities to work flexibly and from home, where the business need allows.
How to apply
Please apply with an up-to-date CV detailing how you meet the requirements of the person specification.
Please note that we reserve the right to close this vacancy early if we receive sufficient applications for this role. Therefore, if you are interested, please submit your application as early as possible.
emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands.
We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946.
But there is more to our work than looking after your home. We also help create communities where you can feel safe and supported.
We do this by:
* Listening to your ideas and views about how you want our services to be delivered. No one understands what matters most than you. Our resident groups let you have a say in how we manage your home and allow us to continually improve our services.
* Backing up our housing with a range of support services and sheltered housing for residents who need help to live securely and independently.
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