Job Responsibilities
* Continually expand knowledge of local attractions, popular culture, and consumer brands relevant for hotel guests, and share this knowledge with other ambassadors.
* Research the local area to stay up to date on unique attributes, happenings, and offerings so that you are prepared to provide specific recommendations for guests.
* Build and use personal and professional resources to offer unique recommendations.
* Communicate recommendations in a way that builds excitement and interest among guests and ambassadors.
* Build/contribute to the database of attractions and recommendations to build expertise across the property and the Navigator program in general.
Guest Service Expectations
* Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
* Anticipate guests' needs by asking questions to better understand their preferences and acting on them whenever possible.
* Use cues to surprise and delight guests, customizing experiences and offering information based on what you learn about them.
* Address guests' service needs professionally, positively, and promptly.
* Assist individuals with disabilities, including guiding visually, hearing, or physically impaired guests within guidelines (e.g., escorting, explaining actions, providing directions, or offering accessible communication tools).
* Assist other ambassadors to ensure proper coverage and prompt guest service.
About the Hotel and Benefits
Join a team passionate about creating extraordinary experiences at London's most iconic hotel. The Autograph Collection is a growing portfolio of unique, high-end independent hotels, each offering memorable experiences tailored to individual styles and adventures. As part of Marriott International, our hotels attract The Individualist—travelers seeking to add to their personal narrative through distinctive stays.
Benefits include:
* Free access to gym and spa
* Free meals at work
* Free uniform and dry-cleaning
* Perks at Work with unlimited retailer deals
* 50% discount at St Pancras outlets
* Marriott Discount Card for stays and shopping across 130 countries
* Travel Loan
* 20 days holiday, increasing with service
* Annual performance-based pay
* Cycle to Work scheme
* Pension & Life Assurance
* Employee Assistance Program
* Comprehensive training and development
* Awards, recognition, and more
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