Job Title: Customer Experience Scheduler
Location: North West Region Liverpool / St Helens
Reporting To: Head of Customer Experience
Purpose of the Role
Our client is seeking a Customer Experience Scheduler to join their North West operations team. This role is critical in coordinating appointment and planning activities to support field teams and specialist contractors in achieving service delivery targets. The Scheduler will also be instrumental in ensuring the highest standards of customer service and operational efficiency.
Key Responsibilities
1. Schedule and coordinate maintenance or construction works to meet client contract conditions, minimise downtime, and optimise field team efficiency.
2. Handle internal and external customer enquiries to resolution, adjusting schedules dynamically to meet business goals and exceed expectations.
3. Assist with resource forecasting and performance measurement to prioritise operational needs.
4. Monitor the completion and accu...