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Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty, and ensuring high department standards.
Responsibilities
1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Addressing customer queries with great product knowledge.
4. Collaborating with your team to maintain the cleanliness and upkeep of the store.
5. Working on the shopfloor and other areas as required, including stock management, cash handling, take-to-car deliveries, stock control routines, and restaurant services—an excellent opportunity to gain diverse skills and experience.
Who we are looking for
1. A passion for delivering a great customer experience with a friendly smile.
2. Experience in a customer-facing role.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctuality, professional appearance, and a proactive, hardworking attitude.
5. Eagerness to learn new skills and gain new experiences.
6. Ability to thrive in a busy, fast-paced environment.
7. Demonstrate our values at all times: being one team, continuous improvement, bringing a smile, living and breathing gardens, and making it work for our customers.
What we offer
1. Generous annual leave entitlement, with flexible holiday scheduling.
2. Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
4. Support from Retail Trust, including confidential support, virtual GP, free counseling, and retail rewards.
5. Development opportunities through Dobbies Academy, including eLearning and training programs.
6. A passionate, diverse, and committed team culture focused on customer satisfaction.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants defines us, showcased through our own brand and partner products, concessions, and services. We promote garden living all year round.
Many stores feature a restaurant or coffee shop for a relaxed dining experience. We organize events and community activities and support a national charity partner.
We are committed to being a great place to work, encouraging colleagues to be their best, share successes, and work together to serve our customers.
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