Posted: 22h ago
The role
About the role
This is a senior leadership position responsible for the operational performance, quality, and strategic development of Kingsley's East region portfolio. You will provide visible, hands-on leadership to a cluster of Homes across Norfolk, Suffolk and Essex, driving a culture of high-quality, person-centred care alongside strong commercial performance.
Reporting directly to the Co-Chief Operating Officer, you will be a key member of the Group's operational leadership team, contributing to business-wide strategy while owning the day-to-day performance of your region.
Reports to: Chief Operating Officer
Key duties and responsibilities
Operational Leadership
Provide strategic and operational oversight for all care homes and services within the East region
Support, coach and develop the operations Managers to deliver outstanding care and meet regulatory requirements
Conduct regular structured visits to homes, maintaining a visible and accessible leadership presence
Lead the operational response to any quality or compliance concerns, working closely with the Group's Quality team
Quality & Compliance
Ensure all homes in the region maintain or achieve CQC ratings of Good or Outstanding
Drive continuous improvement in care quality, resident experience and clinical outcomes
Oversee preparation for CQC inspections and lead the response to regulatory findings
Embed Kingsley's values and care standards across every home in the region
Commercial Performance
Take ownership of regional occupancy, revenue and EBITDA targets
Work with Business Development and Sales teams to maintain strong referral pipelines and occupancy levels
Manage regional budgets, identifying opportunities to improve efficiency without compromising care quality
Support fee negotiations and local commissioner relationships
People & Culture
Support recruitment, retention and succession planning at Home Manager and operation manager level across the region
Foster a positive, inclusive culture that supports staff wellbeing and reduces turnover
Work with People team to manage complex employee relations matters at regional level
Champion Kingsley's values and embed them throughout the regional workforce
Skills and attributes
Essential
Proven senior operational leadership experience in the care home or wider healthcare sector
Track record of managing multiple sites or services simultaneously
Strong working knowledge of CQC standards and the regulatory environment for adult social care
Demonstrated ability to drive quality improvement and manage underperformance
Commercially astute, with experience owning P&L or budget accountability
Outstanding people leadership skills — a developer of talent, not just a performance manager
Excellent communication and stakeholder engagement skills
Desirable
Experience operating at regional director level or equivalent
Registered Manager qualification or equivalent clinical/care leadership background
Familiarity with the care market and local commissioning landscape
Experience supporting new home openings or acquisitions
What will you gain?
Competitive salary commensurate with experience
Company car or car allowance
Performance-related bonus
Private healthcare on qualifying
25 days annual leave plus bank holidays
Pension scheme
