WE’RE HIRING A L2 DESKTOP SUPPORT TECHNICIAN AT TIPTON, UNITED KINGDOM! Excis is a global IT support leader globally, driven by innovation and ’re looking for a proactive Desktop Support Technician to manage hardware,software, and IT assets across multiple locations. Join us for a rewarding career in asupportive, family-like environment where you’ll look forward to coming to work everyday.∙Client in 190+ countries∙6000+ Engineers∙200+ Enterprise ClientsWe foster an open, friendly, and supportive growth-oriented culture where individualachievements fuel team success. From solving complex IT challenges to celebratingwins together, we put our people your journey with Excis and grow with us!
What you'll do:
1. Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
2. Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
3. Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.