Salary: £40,000 - 45,000 per year Requirements: Hands-on experience as a support analyst, with a focus on ERP applications (e.g., finance, supply chain, manufacturing, or order management) Ability to be flexible, multi-task, and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy Comfortable with Information Technology Service Management (ITSM) systems and processes Exceptional communication and interpersonal abilities, capable of collaborating effectively with stakeholders/customers SQL knowledge (desirable) Relevant ERP certifications (vendor or industry-recognised) are desirable Appreciation of Information Technology Infrastructure Library (ITIL) Responsibilities: Evaluate allocated incidents to determine root cause and apply appropriate system changes where needed Undertake configuration changes, master data fixes, workflows, security/roles, reports, etc. Analyse and develop solutions for minor system change requests Act as an escalation point for Level 1 support and take ownership of more complex incidents and service requests Follow existing and author new procedures as needed Use the ITSM tool (ServiceNow) to track and update tickets Technologies: ERP Support ITIL ITSM Network SQL Security ServiceNow More: At Renishaw, we are embarking on an ambitious project to deploy a new ERP platform throughout our global subsidiary network. We are seeking an enthusiastic Second Line ERP Support Analyst to join our applications support team in Wotton-under-Edge, Gloucestershire. We are committed to your future career and believe in developing our peoples skills and promoting them internally. We offer a highly desirable benefits package, including a 9% non-contributory pension, discretionary annual bonus, subsidised onsite restaurants, free parking, a 24-hour fitness centre, and a hybrid working policy that allows for a combination of home and office-based work. Join us to promote a healthy work-life balance and enjoy 25 days holiday plus bank holidays, among other benefits. last updated 13 week of 2026