Job Description
Robert Half Technology are currently recruiting for a contract CRM Data Analyst role to start as soon as possible.
You will be required to be in the office 3 days a week.
The role is based just outside of Wolverhampton.
We're looking for a detail-oriented and collaborative Senior CRM & Data Insights Executive to take ownership of CRM and data operations. This role plays a vital part in ensuring supporter data is accurate, accessible, and strategically used to drive engagement success.
The ideal candidate will be a hands-on technical expert who enjoys improving systems and processes, while also acting as a key partner to teams across the organisation.
Key ResponsibilitiesCRM & Data Operations
* Serve as the primary owner of the CRM system, overseeing its strategic development and day-to-day performance.
* Ensure supporter data is accurate and maintained to support compliance, and reporting.
* Manage data processes such as imports, segmentation, deduplication, GDPR updates.
* Maintain efficient and well-documented processes around coding, data selections, and income tracking.
* Lead CRM improvement initiatives, including workflow enhancements, systems integrations, and collaboration with digital partners and suppliers.
Process Development & Documentation
* Develop and maintain Standard Operating Procedures (SOPs) for CRM and data processes.
* Promote consistent and compliant data practices across the organisation.
* Oversee user roles, permissions, and licence management.
Reporting & Insight
* Create and maintain dashboards and reports offering insights into supporter engagement, and data health.
* Provide data-driven insight to inform decisions acrosscommunications, and supporter care.
Collaboration & Capacity Building
* Act as the key contact for all CRM and data-related queries across internal teams and external partners.
* Deliver training and documentation to support CRM users and promote data best practices.
* Foster a culture of continuous improvement in data management.
If you are interested then please apply to this advert or send a copy of your CV
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.