About us
We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.
Great journeys start with Trainline
Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.
Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.
Introducing the Fraud & Payment Team at Trainline
The Fraud & Payment Team is a fast-evolving unit leading fraud prevention in the retail train ticketing space. We proactively analyse transaction behaviours, block fraud attempts, and retain revenue; all while safeguarding customer data and experience.
Our hybrid Edinburgh-based team blends analytical precision with strategic initiative, tackling both recurring tasks and high-impact projects. With a culture that values ownership and forward-thinking, we create space for individuals to lead and grow.
As a Fraud Review Agent at Trainline, you will...
* Monitor transactional activity to identify high-risk behaviour, to progressively monitor fraud detection algorithms, rule sets and transaction trends via built-in reports.
* Investigate suspicious transactions and escalate complex cases.
* Analyse chargeback data to identify fraud trends.
* Conduct open-source intelligence gathering (surface and dark web).
* Collaborate with Fraud Analysts and Managers to report findings, to progressively propose proactive fraud strategies, with the help of ML models.
* Support fraud investigations for cases escalated to our team and contribute to process improvements.
* Educate internal teams on fraud risks and mitigation strategies.
We'd love to hear from you if you...
* Have experience in a fraud investigation, customer service or similar role.
* Understand card-not-present fraud, account take-over and digital payment methods.
* Have an analytical mindset with attention to detail, helping spot patterns and trends in large datasets, with a strong interest for fraud systems and automation.
* Manage in high-volume transaction environments.
* Showcase efficient communication (written and oral) and documentation skills.
* Are curious, enthusiastic, proactive, forward-thinking and eager to learn.
* Work independently and collaboratively, being comfortable with stakeholders’ management and critical thinking.
* Have some knowledge or interest in SQL, built-in report tools (i.e. Tableau), and Machine Learning models, and are keen to learn it as a skill.
* Are adaptable to change and open to evolving responsibilities.
More information:
Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.
We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!
Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:
* Think Big - We're building the future of rail
* Own It - We focus on every customer, partner and journey
* Travel Together - We're one team
* Do Good - We make a positive impact
We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.
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