Job Title: 1st Line IT Support Engineer
Location: Chorley
Salary: £25,500 - £27,000
The Client
Our Client area growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base.
The Role of Level IT Support Engineer
Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level
Providing 1st line technical support across our customer base via phone or email
Be responsible for both reactive and proactive maintenance activities
Contribute to IT projects when required
Follow agreed processes and procedures for the support team
Maintenance of all IT service documentation
Person Specification
One year's equivalent work experience within an IT Support / Managed Service Provider environment.
Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes
Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously
Be driven to learn new tech and self-improve
Understanding of ITIL best practice
Extensive O365 experience
Strong Network troubleshooting skills
Firewall experience
Microsoft Azure
SD-Wan
Technical Skills
Service Management tools for ticket handling
Experience of remote access tools
Microsoft Windows
Desktop OS, Windows 7/8/10/11
Microsoft 365
Google Workspace
Microsoft Azure
Antivirus Solutions
Microsoft Application Support (Outlook, Word, Excel)
Active Directory/ Exchange
Advanced understanding of computer hardware and business applications
Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
Good understanding of network
Desirable
Familiarity with Autotask PSA, RMM
Basic understanding and troubleshooting of network infrastructure
Knowledge of ESET Anti-Malware solutions
Macintosh support
Knowledge of VMWare and Hyper V
Windows Server
WDS MDT SCCM deployment
Benefits
Career progression opportunities.
Company pension
Health & wellbeing programme
On-site parking
Keywords: Level 1 Engineer, 1st Line IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider
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