Distributed Field Support Engineer Heathrow
We are actively building diverse teams and welcome applications from everyone.
Job Details
* Role: Distributed Field Support Engineer Heathrow
* Location: London (Onsite)
* Contract Type: Permanent
* Salary Package: £29,260 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
* Hours: The shifts are 24/7 including Bank holidays and weekends, 4 days on 2 days off, with 8 daily working hours (plus an hour lunch) (3 shifts 06:00-15:00, 10:00-19:00, 13:00-22:00)
* Interview Process: 2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life-long learning opportunities
* Opportunity to join Europe's largest privately-owned IT Company
Role Purpose
To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver effective IT support and customer services to our dedicated customer contracts.
Key Responsibilities
* Install, upgrade, repair, configure, and test hardware/software for equipment following standard procedures.
* Assist with projects and provide hands-on support as needed.
* Handle calls according to current procedures, escalating and resolving issues promptly.
* Provide support and advice to other services engineers working off-campus.
* Participate in routine preventative maintenance and audit activities as required.
* Use mobile devices to handle and process all assigned calls efficiently.
* Adhere to relevant Health & Safety procedures, both site-specific and companywide.
* Comply with all conditions and processes of the local Airport Authority, including personal ID pass and vehicle pass requirements, and attend training as needed.
* Perform related IT work within the Services remit, spending time in all areas of the customers campus coverage.
* Participate in 24/7 coverage via a rota system or shifts if required.
* Assist with administrative duties within the team as requested by your manager.
* Be aware of the SLA for each call and strive to meet the SLA.
* Maintain company vehicles and their records, complying with the company’s policy regarding vehicle use, especially in airside locations.
* Be available to assist with project support outside of core hours occasionally, as reasonably required by the site.
* Perform any other duties as reasonably assigned by your line manager.
* Comply with management system policies, company policies, and guidelines, and take responsibility for health and safety in the workplace.
* Maintain a professional and presentable appearance at all times.
* Be willing to work overtime when required.
* Be familiar with all SCC policies and processes relevant to the role and responsibilities to SCC and customers.
* Be familiar with customer policies and processes where applicable.
Skills And Experience
* Professional and presentable customer-facing skills.
* Full UK driving licence.
* Security clearance or willingness to apply will be required for this role.
* Self-motivated with good organisational skills and can work unsupervised.
* Trained to at least the CompTIA A+ qualification or have equivalent knowledge/experience. Possess or can obtain relevant technical certifications.
* Ability to work at height and undertake varied manual handling activities.
* Display positive behaviours that support team productivity.
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
Equal Opportunities
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Reasonable Adjustments
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Additional Corporate Information
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
Job Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
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