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Near Epsom, Surrey | Hybrid (3 days office)
September Start
Join TLP (seconded to Toyota GB), a trusted partner of Toyota for 25+ years, in a vital role shaping and delivering customer experience insights.
About the Role:
We're looking for a commercially-minded insights manager to turn data into compelling, actionable stories that drive customer experience improvements across Toyota GB (TGB) and its retailer network. You'll lead insight communications, support key stakeholder engagement, and mentor a Business Insight Apprentice.
Key Responsibilities:
* Own monthly CX insight reporting to the TGB Board
* Translate analytics into business actions via reports, dashboards, and videos
* Support customer programmes: Voice of Customer, NPS surveys, Mystery Shops
* Manage insight briefs and collaborate with Data Engineering & Analytics teams
* Drive community-based research and support cross-functional teams
* Coordinate and prioritise insight activity within the wider C1 programme
* Excellent communicator with stakeholder management experience
* Background in data insight or data journalism
* Skilled in survey platforms (e.g. Medallia, Qualtrics)
* Strong organisational and project management abilities
* Strong PowerPoint and Excel
* CX strategy and automotive sector experience
This role is ideal for someone who can make data meaningful and actionable in a fast-moving, customer-centric environment.
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