Sales & Telemarketing Administrator
Location: Ledbury
Salary: £26,534.04 per annum
Hours: Full Time, Office-Based
We are recruiting for a Sales & Telemarketing Administrator to join the Internal Sales team within a local, Ledbury company. This is an exciting opportunity to become part of a company that forms part of a successful global organisation headquartered in Belgium.
Working closely with the external sales team and customers, you will play a key role in supporting business growth through customer engagement, lead generation, sales administration, and technical sales support.
What You'll Be Doing
* Supporting the external sales team with day-to-day sales activities
* Handling customer enquiries relating to commercial, technical and logistical matters
* Preparing and issuing quotations and sales offers
* Assisting with the preparation and submission of technical documentation
* Maintaining accurate CRM records and following best practice processes
* Researching project opportunities
* Developing sales opportunities and generating appointments for the external sales team
* Following up quotations via telephone and email
* Providing customers with accurate information regarding products, pricing and deliveries
* Supporting operational administration and other departments as required
* General office administration and reporting duties
What We're Looking For
We are looking for someone who is confident, professional and eager to learn. The successful candidate will demonstrate:
* Excellent verbal and written communication skills
* Strong telemarketing and customer service abilities
* Strong computer literacy, particularly in Microsoft Excel, with the confidence to analyse, manage and maintain data accurately
* The ability to quickly learn and understand technical product information and confidently communicate this to customers (full product training provided)
* Experience using CRM systems or the aptitude to rapidly learn new software and online platforms
* Excellent organisational skills and the ability to prioritise a varied workload
* Strong attention to detail and a high level of accuracy
* The ability to remain calm, focused and productive when working under pressure
* A positive, collaborative approach and willingness to support colleagues across the business
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