We are building thriving communities as one of the UKs largest housing groups and a leading developer of affordable housing.
More than 100,000 people live in our homes.
The role
The main purpose of this role is to provide an efficient, robust customer focused service in the delivery of DMC in line with Awaabs Law. To effectively case manage the end-to-end job delivery highlighting any delays or issues and proactively contacting the customer and escalating where appropriate to the Technical team leader.
To be the single point of contact with the customer for a case and work in partnership with the surveyor to seek resolution for the customer and property compliance.
This role is part of Property where youll help us to lead the way investing and maintaining 46,000 homes.
What youll achieve
* Be part of the technical team and operate in an efficient manner to deliver high quality resolutions for customers
* Support the Technical Senior to ensure all relevant work instructions, guidance notes and procedures are maintained and being followed where necessary
* Case manage DMC cases, keep regular contact with the customers and manage the customer journey
* Assist in case managing HHSRS cases, keep regular contact with the customers and manage the customer journey. Work in partnership with the surveyor to meet resolution
* Support the Complaints and Housing Ombudsman team with the resolution of cases. Support the customer journey and seek resolution with contractors
* Case manage Disrepair cases, communicate with the legal representative and support settlement
What youll bring
Essential skills
* Strong written and verbal communication
* Exceptional customer service with a degree of empathy and understanding
* Accurate and precise record keeping
* Very good team player
* I.T. and Microsoft word astute
* Resilient and an eye for detail.
Desirable skills
* Knowledge and experience of working in Social Housing
* Experience of case managing cases
* Knowledge of housing and tenancy legislation.
Benefits
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether youre a student, graduate or experienced professional well support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
Were proud to make a difference to people together. Were values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
Read more about the values and purpose that drive us on our careers website.
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
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