Introduction
At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Are you ready to lead a dynamic team and make a real impact? Join Gallagher Bassett as a Claims Manager, where you’ll oversee a corporate client motor recovery team and ensure the consistent delivery of a premium service. Based in Tamworth, with occasional travel to Northamptonshire, this role offers the opportunity to shape processes, mentor a talented team, and build strong client relationships. At Gallagher Bassett, we are self‑starters and detail‑oriented planners, united by a commitment to one another’s growth and the pursuit of shared goals. You’ll have access to career development opportunities, coaching, and mentoring programmes to help you achieve your full potential.
How You’ll Make An Impact
In this role, you’ll take ownership of the day‑to‑day management of a corporate client motor recovery team. You’ll work closely with the management teams to deliver exceptional client service and achieve key targets.
Your responsibilities will include:
* Leading and mentoring a team of claims handlers, ensuring they meet client service level agreements and key performance indicators.
* Acting as the key link between claims handlers and the management teams, ensuring smooth communication and alignment.
* Overseeing the documentation of recovery procedures and preparing for client service reviews.
* Monitoring team performance, providing training, and addressing any issues in a fair and timely manner.
* Managing high‑profile or contentious cases, ensuring quality standards are met and client outcomes are optimised.
* Supporting financial targets by controlling the claim lifecycle and assisting with aged debt recovery.
About You
* Experience in motor claims handling within a legal, insurance, or claims management environment, including pre‑litigated claims.
* Team management and people responsibility experience within a similar setting.
* Proven experience working directly with clients, including hosting client meetings.
* Strong leadership skills, with the ability to motivate and guide a team to achieve high performance.
* Excellent organisational skills, attention to detail, and the ability to meet deadlines.
* A proactive and pragmatic approach, with the ability to think critically and solve problems effectively.
* Outstanding communication skills, with the ability to build credibility and maintain strong relationships with clients and stakeholders.
* A flexible and adaptable mindset, with a willingness to accommodate unexpected situations.
* Eligible to work in the UK.
Compensation And Benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get; depending on your job level these benefits may improve.
* Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
* Defined contribution pension scheme, which Gallagher will also contribute to
* Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
* Income protection, we’ll cover up to 50% of your annual income, with options to top up
* Health cash plan or Private medical insurance
Other benefits include
* Three fully paid volunteering days per year
* Employee Stock Purchase plan, offering company shares at a discount
* Share incentive plan, HMRC approved, tax effective, stock purchase plan
* Critical illness cover
* Discounted gym membership, with over 3,000 gyms nationally
* Season ticket loan
* Access to a discounted voucher portal to save money on your weekly shop or next big purchase
* Emergency back‑up family care
* And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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