Job Description
Your new companyAre you passionate about solving technical challenges and delivering exceptional customer experiences? We're seeking aTechnical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location.Your new role
* Serve as the primary technical contact for support cases
* Manage the full lifecycle of each case-from intake to resolution
* Troubleshoot application behaviour, data inconsistencies, configuration issues, and integration challenges
* Communicate clearly and consistently with customers throughout the resolution process
* Document findings to support internal knowledge sharing and process improvement
* Identify recurring issues and collaborate with peers to enhance support efficiency
* Ensure case handling meets service-level expectations, balancing speed and accuracy
What you'll need to succeed
* 2-4 years of experience in technical, systems, or application support
* Proficiency in PHP and SQL, with the ability to debug and interpret code and queries
* Ability to read and understand JavaScript in a troubleshooting context
* Comfort working in Linux command-line environments
* Solid understanding of the LAMP stack and web application fundamentals
* Familiarity with REST/SOAP APIs, browser developer tools, and log interpretation
* Experience supporting CRM platforms (preferred but not required)
* Strong communication skills and a customer-first mindset
* Proven ability to manage a support workload with ownership and attention to detail
Preferred Qualifications
* Experience supporting SaaS applications in fast-paced environments
* Familiarity with platforms like HubSpot or Salesforce
* Exposure to CRM customisation, configuration, or integration
* Relevant technical certifications
* Experience contributing to internal documentation and support optimisation
* Knowledge of Oracle, Microsoft SQL Server, and Microsoft IIS
What you'll get in return
* Pension Scheme
* Private medical and dental insurance
* Health & Wellness Reimbursement Program
* Unpaid sabbatical leave
* Career & Personal Development resources
* Discounts on travel, virtual exercise classes, and more
* A merit-based culture with opportunities to learn, grow, and excel
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk