WE ARE HIRING
On the back of an ever-increasing workload, Circet UK are looking for an IT Engineer to complement our existing team in East Kilbride.
Job Summary:
We are seeking a proactive and customer-focused
Level 1 IT Service Desk Engineer
to join our IT support team. This role is the first point of contact for all IT-related issues and requests, providing first-line technical support to end-users across the organisation. The ideal candidate will have a strong foundation in Active Directory and Office 365, with a passion for troubleshooting and delivering excellent customer service.
Key Responsibilities:
* Serve as the first point of contact for users seeking technical assistance via face to face interactions, phone, email, or ticketing system.
* Troubleshoot and resolve issues related to: Active Directory (e.g., password resets, account lockouts, user provisioning) Office 365 (e.g., Outlook, Teams, OneDrive, SharePoint access and configuration) - Line of Business Applications
* Log, track, and manage incidents and service requests in the ITSM system.
* Escalate unresolved issues to Level 2/3 support teams as necessary.
* Provide basic support for hardware (laptops, desktops, mobile devices, printers) and software applications.
* Assist with onboarding and offboarding processes, including account setup and equipment preparation.
* Maintain documentation of common issues and solutions in the knowledge base.
* Follow IT policies, procedures, and security protocols.
Required Skills & Experience:
* 1+ years of experience in a similar IT support or helpdesk role.
* Working knowledge of: Active Directory (user management, group policies, permissions)
* Office 365 (Exchange Online, Teams, OneDrive, SharePoint)
* Familiarity with Windows 10/11 and basic networking concepts.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team in a fast-paced environment.
* Strong problem-solving and time management skills.
Desirable Qualifications:
* ITIL Foundation certification or knowledge of ITIL practices.
* CompTIA A+, Microsoft 365 Fundamentals, or similar certifications.
* Experience with remote support tools.
* Exposure to ITSM systems
What We Offer:
* A supportive and collaborative team environment.
* Opportunities for training and career development.
* Competitive salary and benefits package.