About The Role
The Service Engineer will take responsibility for the repair, maintenance, servicing and commissioning of all electrical equipment supported by the company at customers' global sites.
Key Responsibilities
* Provide frontline product support ensuring customer satisfaction
* Investigate customer issues and develop solutions
* Carry out inspections/checks on own work as it proceeds and ensure equipment performs satisfactorily and is safe before handing back to the customer
* Produce detailed work packages including risk and method statements for all work
* Carry out site surveys on customers' equipment for appraisal/reporting for costings purposes
* Liaise with the Service Manager whilst working on overseas jobs
* Provide technical support for the existing product support engineers
* Carry out in line with our specification product servicing/repair and upgrades
* Work safely within hazardous environments and ensure equipment is left safe and working
* Provide a point of contact for the customer, or their representative
* Comply with all company policies, procedures and work instructions, including health and safety
* Comply with and promote the company’s values and behaviours
* Carry out other reasonable duties as requested
What We’re Looking For
* Demonstrable knowledge of high voltage distribution and supply equipment with a good level of fault finding and repair knowledge
* Understanding and experience with electrical capital equipment and design
* Qualified to work in an electrical hazardous area and willing to undertake relevant training
* Ability to work with high level technical data with a high level of attention to detail
* Ability to work under own initiative as well as accurately keeping to defined plans and specifications
* Ability to prioritise workload and get it right the first time
* Ability to work independently with a good customer focus and commercial acumen
What’s in It for You?
* Competitive salary
* Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles)
* Flexible and hybrid working options (role dependent)
* Life insurance – 4 × annual salary
* Enhanced company pension scheme
* 24/7 free and confidential Employee Assistance Programme
* GP24 Service – Access to remote, private GP services 24/7, 365 days a year plus second medical opinions
* BRUSHRewards – Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself
* Family‑friendly policies including enhanced maternity/paternity
* Bike‑to‑work scheme
* Long‑service awards
* Ongoing professional development and training support
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