This is a part time position, PRO-RATA salary calculation applies.
Previous applicants need not apply.
Overview
We are seeking a dedicated and detail-oriented Service Administrator to join our team. The ideal candidate will play a crucial role in ensuring smooth operations within our service department. This position requires excellent communication skills, both verbal and written, as well as the ability to analyse data and provide exceptional customer service.
Duties
* Manage incoming service requests and inquiries via phone and email, ensuring a professional and courteous approach at all times.
* Perform data entry tasks accurately and efficiently to maintain up-to-date records of service requests and customer interactions.
* Communicate effectively with customers to understand their needs and provide appropriate solutions or escalate issues as necessary.
* Collaborate with team members to ensure timely resolution of service issues and enhance customer satisfaction.
* Maintain a well-organised filing system for all service documentation and correspondence.
Requirements
* Proficiency in English is essential
* Strong data entry skills with attention to detail to ensure accuracy in record-keeping.
* Good working knowledge of Microsoft Office (Outlook, Excel and Word)
* Excellent communication skills, both verbal and written, with a focus on phone etiquette.
* Previous experience in a customer service or administrative role is advantageous.
* A proactive attitude with the ability to work independently as well as part of a team.
If you are passionate about delivering exceptional service and possess the skills outlined above, we invite you to apply for this exciting opportunity as a Service Administrator.
Job Types: Part-time, Permanent
Pay: £23,008.00-£24,165.00 per year
Expected hours: 24 per week
Benefits:
* Company pension
* On-site parking
Work Location: In person