Overview
Director of Help, Advice and Services
£80,000 per annum
Full time (35 hours per week)
Permanent
Hybrid working – a minimum of 2 (preferably 3) days per week in their office in Cheam, Surrey.
Our client sits at the heart of the UK Civil Service. While they can’t always prevent the tricky, stressful, sad stuff from happening, when it does happen, they help current, former and retired civil servants get the best support.
They are looking for a strategic-focused Director of Help, Advice and Services with strong experience in the social welfare sector and effective people-management skills to join their Executive Team.
This is an important and exciting role for the Charity. Working with a diverse, integrated team to deliver the Charity’s vision, objectives, targets and ambition for growth, the ideal candidate will have experience of leading a team across financial and wellbeing services.
In this role, you will develop and champion the Charity’s help, advice and services strategy, ensuring the Charity always offers the most effective help and that they continuously improve the customer experience and accessibility of their service offers. If this sounds like something that would motivate you, then they would like to hear from you!
Responsibilities
* Develop and champion the Charity’s help, advice and services strategy.
* Ensure the Charity offers the most effective help and continuously improves customer experience and accessibility of service offers.
* Lead and manage a team across financial and wellbeing services.
* Collaborate with the Executive Team to align services with the Charity’s vision, objectives and growth targets.
Requirements / Qualifications
* Strategic leadership experience in the social welfare sector.
* Strong people-management and cross-functional team leadership skills.
* Experience delivering customer-focused services and improving accessibility across service offers.
* Experience in Senior/Director-level roles within relevant charities or civil-service-adjacent organizations.
* Experience across financial and wellbeing services is desirable.
* Experience of working in or with a diverse, integrated team.
* Possible related titles: Director of Support Services, Director of Welfare Services, Director of Customer & Community Support, Director of Advice & Wellbeing, Head of Support & Advisory Services, Director of Service Delivery, Director of Operations (Welfare & Advice), Director of Impact & Support, Chief Support Services Officer.
Benefits
* Boundless
* Health cash plan
* Headspace
* Life assurance
* Excellent pension
* Generous annual leave
* Birthday leave
* Cycle to work scheme
How to apply
To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 27 February and interviews will take place soon after. Please let them know in your application if you need any adjustments to enable you to perform to your best at the interview.
REF-226 393
Diversity and inclusion
They are committed to building and developing a workforce which reflects the diversity of the civil service community that they support. They seek to ensure all job applications are treated fairly, with respect and without bias and they encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.
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