Job Title: Franchising Assistant
Reports to: Franchise Acquisitions Executive
Location: Monkey Puzzle Head Office (Office Based)
Contract: Full Time
Role Purpose
The Franchising Assistant supports Monkey Puzzle's growth by assisting the Property and Franchising teams in identifying and progressing suitable sites, coordinating franchise enquiries, managing key data and research tools, and providing comprehensive administrative support to the wider network. This role is central to maintaining efficient processes, data accuracy, and strong communication with both internal teams and external partners.
Key Responsibilities
Property & Research Support
* Liaise via phone and email with property contacts to assess the suitability of property opportunities in line with Monkey Puzzle's site criteria.
* Conduct property-search activities (e.g., e-flyers, mailing lists, key contacts communications) and proactively research new opportunities.
* Manage and develop the CACI software platform to ensure it is effectively utilised to support expansion and produce accurate outputs.
* Carry out competitor analysis to reduce reliance on external providers and generate actionable insights.
* Undertake salary analysis to support recruitment and retention strategies.
* Conduct desktop research on market trends, demographics, and locations for both prospective and existing sites.
* Update and maintain mailing lists, including:
* Key agents
* Investors
* Subscribing to agents in specific areas
* Assist the Property team with market research on local areas for potential or existing sites within the network.
Franchising Support
* Manage and respond to enquiries received via the mailbox in a timely and professional manner.
* Handle incoming information requests from prospective franchisees and external contacts, ensuring consistent and accurate communication.
* Provide administrative assistance to the Franchising team to progress prospective franchisees through the onboarding process.
Administrative Duties
* Support the existing Monkey Puzzle network by taking phone calls and processing card payments at Head Office.
* Carry out general administrative tasks, including preparing documents, filing them into the correct folders, organising internal systems, collating data, arranging site or nursery visits, and maintaining accurate records.
Skills & Attributes
* Strong communication skills (verbal and written) with a professional and approachable manner.
* Excellent organisational and time-management abilities with high attention to detail.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and willingness to learn new software (e.g., CACI).
* Comfortable conducting research and analysing data to inform decision-making.
* Ability to work collaboratively in a team environment while managing individual priorities.
* Proactive, resourceful, and capable of handling multiple tasks at once.
Desirable Experience
* Experience in administration, franchising, or a customer-facing support role.
* Familiarity with the childcare or education sector (advantageous but not essential).
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
* Additional leave
* Casual dress
* Company events
* Company pension
* Employee discount
* Enhanced maternity leave
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site gym
* Private medical insurance
* Referral programme
* Sick pay
* Work from home
Ability to commute/relocate:
* Hertfordshire HP4 2UB: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person