Industrial Recruitment Solutions is currently recruiting for a Sales Administrator/Receptionist for their well-established client in the Willenhall area. This is an excellent opportunity to secure an ongoing role within a dynamic and growing business, offering a varied and engaging position within a supportive team environment. Hours: * 08:30 – 16:30 * Monday to Friday Pay Rate: * £13.45 per hour Job Duties: * Follow-up calls to end users for sales feedback * Retainer calls to follow up with customers who have received promotions/offers * Updating spreadsheets with call feedback information * Printing required documents for sales representatives * Data input for traceability using Excel * Scanning and saving various forms to shared files * Ad-hoc training and cover for other areas when required Requirements: * Strong communication skills—both verbal and written, with the ability to build rapport * Ability to multi-task in a busy office environment * Excellent social and listening skills—interacting professionally with visitors and colleagues * Time management and organizational skills—managing schedules and tasks efficiently * Technical proficiency—familiar with office equipment and Microsoft 365 software * Resilience under pressure—ability to remain calm and professional * Problem-solving and empathy—ensuring excellent customer support * Customer service experience—providing a positive experience for all contacts * Reliability—being punctual and dependable * Accuracy—handling data input with precision * Telemarketing experience is advantageous but not essential for candidates with strong transferable skills This is a fantastic opportunity to develop within a growing brand and business, working within a close-knit, family-owned company with a team that has grown alongside the business over the years. Application Instructions: If interested, please apply below, or call a member of our team on (phone number removed)