LOCATION: Guildhall Shopping Centre
PAY RATE: £13.85 per hour
SHIFT PATTERN: 4 on 4 off (10 hours shift), 35 hours per week
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at We're here to help
Role Overview And Purpose
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors of the site.
Key Responsibilities
Readily interact with all visitors/tenants, delivering first class customer focused service
Carry out regular patrols of the centre as detailed in the site assignment Instructions
Complete any routine testing of health and safety equipment, or site systems
CCTV monitoring
Continuously look for opportunities to be of assistance to visitors of the shopping centre, proactively helping wherever an opportunity arises
Ensuring all incidents are managed in accordance with site policies and procedures
Record/log all non-conformances and emergencies with the appropriate control room operatives
Good communication skills, with the ability to liaise with colleagues, retailers, management, and the police
Deal efficiently and effectively with all emergencies, ensuring the Centre team always kept fully informed
Control the access/egress of contractors, visitors on site
Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
Maintain vigilance and highlight/manage unauthorised access of banned individuals
Ensure radio procedures are always adhered to
Undertake any other reasonable duties as required to meet the needs of the business or as requested by your line manager
Patience and the ability to remain calm in stressful situations
Ensure a timely response to all security issues and events
Complete all training requirements as requested by line manager
Be flexible to cover additional shifts, for absence/annual leave/training
Liaise closely with the housekeeping team, delivering one service and highlight opportunities in working as one team
Required Skills And Experience
CP, Door supervisor, or Security SIA badge (required)
CCTV badge, (desirable)
Driving licence (desirable)
First aid trained (desirable)
IOSH/Fire marshal, or other relevant H & S qualifications (desirable)
Basic computer knowledge, Word, Excel
Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard
One team approach
Take ownership of all situations to ensure tasks are completed or escalated when necessary
To always stay motivated aim high and achieve
To respect all staff and visitors within the shopping centre
Benefits
We're proud to offer a great range of benefits including:
24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Access Perks at Work, our innovative employee app where you can find:
Perks: discounts, gift cards, cashback, and exclusive offers
Life: Search for resources and tools on topics ranging from family and life to health, money and work
Support: Online chat or telephone service for urgent support in a crisis
For More Information About ABM's Benefits, Visit Our
About ABM:
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.