Receptionist Job Description
Job Title: Receptionist
Reports to: Registered Manager / Office Manager
Location: 95 Burnt Ash Ln, Bromley BR1 5AA
Salary: £12.88 per hour
Hours: 9AM to 5PM Monday–Friday
Job Purpose
The Receptionist will act as the first point of contact for visitors, carers, and external professionals, ensuring a professional and welcoming reception service. They will manage calls, support administrative functions, and contribute to maintaining accurate records in line with CQC requirements for record keeping, confidentiality, and communication.
Key Responsibilities
Reception & Communication
· Act as the first point of contact for all visitors, providing a professional and friendly welcome.
· Answer and direct telephone calls promptly and professionally.
· Handle general enquiries, including reporting staff lateness and relaying messages to relevant departments.
· Maintain confidentiality at all times, in line with GDPR and CQC regulations.
Administration & Record Keeping
· Complete and maintain the PPE stock and distribution list, issuing PPE to carers as required.
· Support Care Note Audits during quieter periods, ensuring accurate documentation.
· Input and update data in various spreadsheets and databases.
· Assist with scanning, filing, photocopying, and note-taking as required.
· Manage diaries and schedule appointments for managers and care staff.
· Support the maintenance of accurate and up-to-date records, ensuring compliance with CQC standards.
Facilities & Stock Management
· Monitor and check stock levels in the office, reporting shortages promptly.
· Manage office equipment, including replenishing printer supplies and logging any faults.
· Collect deliveries and ensure they are distributed appropriately.
Compliance & Professional Standards
· Uphold the values and standards of the organisation in line with CQC Key Lines of Enquiry (KLOEs), particularly under 'Effective' and 'Well-led' domains.
· Adhere to health and safety procedures, including correct use of PPE.
· Maintain accurate and confidential records in compliance with data protection and CQC regulations.
· Attend training and development sessions as required.
Person Specification
Essential
· Previous experience in a reception or administrative role.
· Excellent communication and interpersonal skills.
· Strong organisational and time-management abilities.
· Proficient in Microsoft Office (Word, Excel, Outlook).
· Ability to handle sensitive information confidentially.
· Professional and approachable manner.
Desirable
· Experience in a care or healthcare setting.
· Knowledge of CQC regulations and requirements.
· Experience with care management software.
General
· Duties may vary from time to time in response to the changing needs of the organisation.
· This role requires flexibility and a commitment to supporting the smooth running of the care service in line with CQC standards of safety, effectiveness, and good governance.
Job Type: Full-time
Pay: £12.88 per hour
Expected hours: 35 per week
Application question(s):
* Can you provide your availability for a pre screening call if your application is progressed? Monday - Thursday (10:30 AM - 4:30 PM)
Work Location: In person