Salary: £70,000 - 80,000 per year Requirements: Experience improving workflows and operational coherence across teams Background in operations, transformation, business operations, or programme delivery Ability to connect systems, processes, and people effectively Comfortable working with ambiguity and engaging senior stakeholders Strong sense of ownership and capability to move from diagnosis to implementation Responsibilities: Take ownership of a key internal transformation programme Assess current workflows and processes to identify breakdowns and workarounds Redesign workflows end-to-end for improved operational effectiveness Collaborate closely with senior stakeholders and internal teams to implement changes Ensure changes are embedded into day-to-day operations Balance governance and control with usability to reduce complexity Identify opportunities to introduce automation and AI for practical improvements Technologies: AI Embedded More: We are a growing, ambitious business looking for an Operating Systems Lead who can effectively transform how we operate. This high-impact role focuses on enhancing collaboration across teams and simplifying processes to improve clarity and efficiency. The position is based in Norwich, requiring only one day onsite every fortnight, with a competitive salary of £70,000 to £80,000 plus benefits, depending on experience. You will play a critical role in shaping our operational strategies while working in a flexible hybrid environment. last updated 18 week of 2026