Overview
Job Title: Network Manager
Location: Midlands
Job Type: Full-Time (40 hours per week)
Salary - £50,000 - £55,000 DOE
The Network Manager is responsible for the day-to-day operations, availability, and performance of our ISP network. This includes oversight of broadband edge services, IP addressing, capacity management, routing, BNG and customer premises equipment. The role combines hands-on technical leadership with strategic planning to ensure the network delivers reliable, scalable, and secure services to our customers.
This is a technical role requiring expertise in IP networking and ISP infrastructure, together with the ability to lead the Network Operations Centre (NOC) and collaborate across the business.
Responsibilities
* Lead and manage a team of network engineers and NOC staff, ensuring high quality operations support for ISP services.
* Operate and maintain BNG platforms (subscriber management, policy control, authentication, QoS).
* Manage the IP core and aggregation network (routing, MPLS, VRFs, segment routing).
* Oversee IP address management including RIPE allocations, DHCP systems, CGNAT platforms.
* Ensure the CPE estate is supported, including firmware management, TR069/USP ACS platforms, provisioning, and interoperability testing.
* Monitor and manage capacity across access, backhaul, peering, and transit links, planning upgrades before saturation.
* Ensure service availability across internet transit, IXP connections, peering agreements, and interconnects.
* Implement, maintain, and continuously improve network monitoring, alerting, and troubleshooting processes.
* Collaborate with Customer Service and Field Engineering to ensure customer impacting issues are resolved quickly and effectively.
* Develop and maintain network documentation, runbooks, and operational procedures.
* Own the NOC/network budget, including forecasting for hardware, software, licensing, and capacity expansion.
Qualifications
Essential
* 5+ years of experience in network and infrastructure management role.
* Certification Network Technology (CCNA, CCNP)
* In-depth knowledge of network infrastructure and design
* In-depth Knowledge of TCP/IP and data protocols
* Ability to travel as needed.
Desirable
* BSc degree in Computer Science, IT or related field
Airband Perks
* 25 days of paid leave a year rising to 30 plus bank holidays with service.
* 5% Airband pension plus a minimum 3% employee contribution.
* Customer referral bonus - a thank you for every customer you send our way.
* Hybrid working – a mix of working from home and in the office.
* Free Broadband - If you are in our coverage, you can benefit from free broadband with us!
* 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
* Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
* Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!
* Refer a friend reward scheme – a selection of great rewards to choose from!
Pre-employment checks
Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving license may be required for positions that require you to be out in the field as part of the role.
Agencies Please Note: Airband are not looking to engage in Recruitment support for this position.
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