Join us as a Senior Projects Pensions Administrator within our Outsourcing line of business based out of our Redhill office working hybrid.
As a Senior Projects pensions administrator, you will be making a difference within our leading pension administration business. In this role, you will provide support to existing seniors by running scheme events, producing pension increases, benefit statements, administration reports and testing of automated calculation solutions. You will work on a variety of different clients, with pension arrangements ranging from straightforward to complex, with populations covering hundreds of members to hundreds of thousands. This gives you the opportunity to work, within one organisation, on clients that offer exposure to utilising bulk processing routines, manual calculation skills, and the potential for involvement with a huge variety of different projects.
The Role
1. Collaborates with the Team Leader to ensure all delivery promises, and performance standards are achieved. This includes monitoring of individual and team performance and escalating issues and cases to the Team Leader
2. Provide support to existing senior associates by running scheme events and bulk exercises including building query logs along with the production of pension increases, benefit statements, monthly reporting and testing of automated calculation solutions
3. Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to support Right First-Time targets and output targets across the team.
4. Works on a range of Pension Administration related tasks including undertaking complex pensions calculations, pensions data entry and answering queries using manual system processes across different member pension schemes.
5. Monitors own projects and those of junior colleagues to ensure agreed target dates are achieved and work is of a high standard. This includes scoping costs for projects and monitoring spend against the budget.
6. Develops homepages, precedent documents and produces test packs for automation, test and signs off calculations for DB and DC members.
7. Assists in due diligence exercises, analysing data quality, identifying data issues, and proposing solutions as well as monitoring and managing data cleaning requirements.
8. Acts as key contact for an agreed list of projects and maintains and develops client relationships in respect of these.
9. Continuously seeks to identify areas where the service to clients/members could be improved and takes forward process improvements as required. This includes working with the Team Leader to improve operational efficiency and reduce costs. automation, full use of standard products.
10. Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team.