Swatch Gateshead, England, United Kingdom
Job Title
Assistant Store Manager - MetroCentre (December Start)
Company Overview
Swatch is a global leader in timepieces known for innovative designs, creative models and a commitment to quality. With a strong retail network and a rich heritage of accessible luxury, Swatch offers a dynamic environment where retail professionals can grow and make every moment special for customers.
What We Offer
* Competitive Salary Package
* Generous Employee Discounts / Staff Sales
* Private Health Care
* Career Development and Training
* Employee Assistance and Mental Health Platform
* Perkbox
* Cycle to Work / Seasonal Ticket Scheme
* Eye Test / Glasses
Job Description
As Assistant Store Manager you will play a key role in delivering exceptional customer experiences, supporting store operations, and motivating our team. Strong background in retail management, excellent communication skills, and a commitment to excellence are essential to thrive in this role.
Responsibilities
* Train, supervise, and motivate employees to meet store goals
* Plan, organize and prioritize tasks for optimal team productivity
* Develop team performance with a focus on conversion and customer service
* Produce team rotas and monitor performance
* Assist with performance management, training, and coaching
* Implement induction programs for new employees
* Encourage completion of required E‑Learning
* Open and close the store per company policies and manage stock security
* Maintain awareness of product security hot spots and conduct stock checks and audits
* Accurately report administration and stock control and collate sales figures
* Provide friendly, memorable customer service and maintain product knowledge
* Contribute to sales targets and deliver exceptional service
* Reconcile tills daily and ensure secure cash handling
* Keep the store clean and presentable while maintaining health and safety standards and visual merchandising
* Adhere to company policies, attend briefings and communicate effectively at all levels
* Attend Retail Manager Meetings in the absence of the Store Manager
* Attend training and stay informed on new products to deliver product knowledge to customers and train colleagues
* Display products per company policies and maintain high presentation standards
Qualifications – Essential
* Previous retail management experience
* Passion to motivate, engage and raise morale
* Creativity in ideas to increase footfall and conversion
* Exceptional communication skills
* Ability to develop colleagues with constructive feedback and share knowledge in product and customer interaction
* Desire to provide exceptional customer service, exceeding expectations
* Driven to improve conversion and meet KPIs
* Commercial acumen and business focus; financially aware and strives to improve and set targets for achievement
* Demonstrates leadership through coaching, development, performance management and strong motivational skills
* Strong interpersonal skills with emphasis on building good working relationships
* Commitment to own development and team development
* Self‑aware and acknowledges personal development areas
* Strong organisational and planning skills; ability to prioritise, delegate and meet deadlines
* Initiative by generating ideas to meet targets and overcome obstacles and a personal drive to succeed
* Flexibility to support team and company in working additional/different hours and at different locations as required
Qualifications – Preferred
* Previous experience working in retail and/or fashion accessories
* Experience dealing with international customers
* Ability to communicate in multiple languages
* Previous experience providing training to colleagues
* Experience and knowledge of Swatch and Flik Flak products
Employment Type
Full-time
Seniority Level
Mid‑Senior level
Job Function
Retail Luxury Goods and Jewelry
Location
Scotswood View, NE11 9GA Newcastle, United Kingdom
#J-18808-Ljbffr