The Role
Hours: 37 hours per week, Monday to Friday
Salary £24,335 per annum
Location: Hybrid: Great Yarmouth (3 days/week) & remote (2 days/week)
Annual Leave: 20 days + bank holidays and five office closure days (Three at Christmas and two in the summer)
Pension: 4.5% Contribution
Closing Date: Thursday, 23rd October 2025.
The Role:
We're looking for a compassionate and confident General Adviser to join our team at Norfolk Citizens Advice. You'll give advice, providing essential support over the phone and face-to-face, on various issues to people facing financial hardship, housing problems, and rising energy costs.
Key responsibilities:
* Deliver one-to-one advice face-to-face and by phone, on any advice area clients may come to us with regarding benefits, housing, finance, and crisis support
* Offer clear, easy-to-understand advice to people facing complex challenges
* Record case notes accurately using our digital system
Experience in advice work or energy support is desirable but not essential.
Satisfactory clearance of a Disclosure and Barring Service check (DBS) is required.
Person specification
Essential Criteria
We will provide full training; however, we will favour applicants who demonstrate the following experience:
* Strong communication skills
* Confidence using IT and phone systems
* A calm, problem-solving approach
* Ability to work independently and as part of a team
* Experience in advice, call handling, or support work (desirable, not essential)
Terms and conditions
➢ Hours per week: 37 Monday to Friday
➢ Place of work: HYBRID Great Yarmouth (3 days/week) & remote (2 days/week)
What we give our staff
➢ Ongoing support and professional development
➢ Employee Assistance Programme
➢ 20 days paid annual leave & five set office closure days 2 in the summer and 3 at Christmas, plus statutory holidays
➢ Company pension scheme 4.5%
➢ Flexible working where possible
We are a strong supporter of equality, diversity and inclusive practices.
Job Type: Full-time
Pay: £24,335.00 per year
Benefits:
* Casual dress
* Company pension
* Employee discount
* Flexitime
* Work from home
Work Location: Hybrid remote in Great Yarmouth NR30 1LX