Full-time, Permanent – Data Protection Adviser
Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3RN. Hybrid work, 2 days per week in Handforth office.
Competitive package and excellent benefits.
About the Role
Reporting to the Data Protection Officer (DPO), this role will support the data protection team with ensuring compliance with Data Protection law across the group. Responsibilities include processing DPIAs, dealing with data subject rights requests, investigating data breaches, managing complaints, record keeping, and assisting the business with privacy related projects and queries.
Key Responsibilities
* Process Data Subject Rights requests (SARs, rectifications, erasures)
* Process third party data requests (insurance, police, CCTV)
* Provide tailored advice to all parts of the business on data protection matters
* Investigate and respond to customer and colleague complaints about the processing of their personal data
* Provide administrative support to the team including managing the team’s email inbox, incoming telephone calls and post
* Advise on and respond to personal data breach notifications and identify remedial actions, escalating to the DPO where appropriate
* Support the team with Data Protection Impact Assessments (DPIAs)
* Support the team in conducting data protection audits
* Deliver training and awareness raising activities to colleagues on data protection related matters
* Implement the data protection strategy and other data protection work as advised by the DPO
* Maintain a good knowledge of data protection and privacy law, regulation, practices and related guidance and updates at an EU and UK level including GDPR, Data Protection Act and PECR
Essential Skills and Qualifications
* Experience of processing Data Subject Requests
* Good knowledge of UK data protection laws and regulations
* Experience handling customer complaints effectively
* Experience investigating and remediating personal data breaches
* Ability to work independently and as part of a team with minimal supervision
* Strong communication skills
* Organising and prioritising own workload to meet deadlines
* High standard of literacy and effective written communication skills for writing letters, reports, procedures, briefing and meeting notes
* Proficient in Microsoft Office and Adobe Pro (or similar document redaction software)
* Ability to collaborate effectively with internal and external stakeholders
Desirable
* Background from similar industry or private sector
* Degree level education or equivalent experience
* Data protection related qualifications / certification (e.g. IAPP)
* Good knowledge of PECR
* Good understanding of information security principles
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