Operations Manager
We are seeking an experienced Operations Manager to join our team at a thriving retail and leisure destination. This is an exciting opportunity for a hands-on leader with a strong background in property operations and project delivery.
As Operations Manager, you will play a pivotal role in managing the day-to-day running of this large, multi-faceted destination. From overseeing Planned Preventative Maintenance (PPMs) to leading on major and minor projects, refurbishments, and fit-outs, you will ensure the site runs like clockwork—safe, efficient, and welcoming for visitors and occupiers alike.
About the Role:
* Oversee the operational performance of the site, including all Hard FM services, PPMs, and reactive maintenance.
* Lead on major and minor project works, including refurbishments, upgrades, and tenant fit-outs.
* Ensure full compliance with health & safety regulations, statutory obligations, and industry best practices.
* Manage and supervise external contractors, ensuring service level agreements are met.
* Collaborate with the wider centre management team to ensure the smooth day-to-day running of the destination.
* Monitor building performance, implement operational improvements, and support sustainability initiatives.
* Support strategic planning and budgeting for operational activities and capital works.
* Build positive working relationships with retailers, leisure operators, and stakeholders on site.
What We're Looking For:
* A proven track record in an Operations or Facilities Management role within a retail, leisure, or mixed-use environment.
* A strong understanding of Planned Preventative Maintenance (PPM) systems and processes.
* Demonstrated experience in managing both major and minor projects, including refurbishments and tenant fit-outs.
* Excellent contractor management and compliance knowledge.
* Budget management experience.
* Strong organisational and problem-solving skills, with a proactive and solutions-focused mindset.
* An IOSH/NEBOSH qualification and/or IWFM membership would be beneficial.
Benefits:
* This is a competitive salary package.
* This is an exciting, hands-on role where no two days are the same.
* There are opportunities for growth, development, and project leadership.
* You will work with a passionate team in a fast-paced, high-energy environment.