OUTSIDE IR35 CONTRACT
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
* Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences
* Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration
* Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance
* Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services
* Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support
Key Skills:
* Extensive experience working within the telecommunications (Telco) industry
* Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements
* Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity)
* Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks
* Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams
Further details available upon application.