Senior Service Advisor Location: Ipswich Hours: MonFri 8:0017:30 1 in 2 Saturday mornings Salary: DOE uncapped bonus, realistic £40,000 OTE The Role A busy, reputable main dealer in Ipswich is seeking an experienced Senior Service Advisor to take a leading role within the service department.
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Youll be the senior point of contact for customers and the workshop, ensuring smooth operations and supporting a small team of advisors.
Key Responsibilities Overseeing and mentoring two Service Advisors Managing the full customer journey from booking to handover Coordinating workshop loading and job progress Handling escalations and ensuring customer satisfaction Identifying upsell opportunities and contributing to department performance Maintaining accurate records, warranty processes, and compliance What Youll Bring 1 year main dealer experience (essential) Strong communication and customer service skills Ability to support others and take ownership of daily operations Confident working in a fast-paced, customer-focused environment Organised, proactive, and ready for a senior-level challenge Whats On Offer Uncapped bonus with achievable £40,000 OTE Supportive team environment Genuine progression opportunities 25 days holiday plus bank holidays, rising to 28 days after three years continuous service. xsngvjr
Consultant Liam Bolton LBOJ Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK.
We recruit across the motor trade and related industries.