Job Description
Are you a technically skilled problem-solver with a passion for delivering exceptional customer support? A global organisation is seeking aTechnical Support Specialist to join its dynamic team. This is a fantastic opportunity to work in a collaborative environment where your expertise will directly impact customer satisfaction and product success.About the Role:As a Technical Support Specialist, you'll be the go-to expert for resolving product-related issues and managing technical cases from start to finish. You'll take full ownership of your casework, ensuring timely, accurate, and high-quality outcomes for customers. Whether working independently or collaborating with senior specialists, your goal will be to deliver clear, effective solutions and maintain strong communication throughout the process.Key Responsibilities:
* Act as the primary technical contact for support cases, managing the full case lifecycle
* Troubleshoot application behaviour, data inconsistencies, and integration issues
* Provide clear, consistent updates to customers during the resolution process
* Document findings and contribute to internal knowledge sharing
* Identify trends and collaborate on support process improvements
* Ensure service-level expectations are met with speed and precision
What You'll Bring
* 2-4 years of experience in technical, systems, or application support
* Proficiency in PHP and SQL; ability to debug and interpret code
* Familiarity with JavaScript, Linux command-line environments, and the LAMP stack
* Understanding of REST/SOAP APIs, browser dev tools, and log analysis
* Experience with CRM platforms (SugarCRM preferred)
* Strong communication skills and a customer-first mindset
* A structured, detail-oriented approach to managing support workloads
Preferred Qualifications
* Experience supporting SaaS applications in complex environments
* Familiarity with platforms like HubSpot or Salesforce
* Background in CRM customisation or integration
* Experience with Oracle, Microsoft SQL Server, or Microsoft IIS
Ready to make a difference in a global support team? Apply now to bring your technical expertise and customer focus to a role where your contributions truly matter.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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